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Job Post Details

Customer Care Representative - Dutch or German Language - Gennevilliers, France - job post

HireOn Ltd
Gennevilliers (92)
De 2 078 € à 2 534 € par mois - Temps plein

Détails de l'emploi

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  • De 2 078 € à 2 534 € par mois

Type de poste

  • Temps plein

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Gennevilliers (92)

Description du poste

HireOn Recruitment www.hireon.uk is working with a leading French based BPO who are growing their internal Automotive Customer Support department.

Position: Customer Care Representative (German or Dutch speaking)

Location: Gennevilliers, France

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Incoming and outgoing calls (in the languages needed)
  • Professional emails and chat (in the languages needed)
  • General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
  • Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
  • Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).

REQUIREMENTS:

  • An active listener
  • Bilingual in English & German or Dutch
  • Excellent interpersonal skills
  • An interest in the Automotive sector is a plus
  • Being proactive and dynamic in how you deal with customers
  • Commercially business savvy and number oriented
  • Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week.

OFFER:

  • Career progression
  • Base salary & language bonus
  • Monthly performance bonuses
  • Medical and life insurance
  • 50% of the public transport fee reimbursed
  • Access to the restaurant of the company, and to the Work Council.
  • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment

Job Type: Full-time

Pay: 2,078.00€ - 2,534.00€ per month

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