Emplois plant engineer h f h f (Pizay (01))

Position Description

Are you interested in a challenging job with an international and multi-brand content? Do you also have a passion for resolving complex problems? Join us in Group Trucks Technology and Quality & Customer Satisfaction department. You need to be a strong team player with genuine interest for technology and be able to take initiatives. Customer oriented with a proactive, helpful, and open attitude is highly valued. You have a good eye for what needs to be done and make sure it happens. This means you are proactive and like to improve things within your (or other) working areas.

This is us, your new colleagues

Do you want to join a team passionate by the job and a great place to grow? Based on the Volvo Group vision and aspirations to have leading customer satisfaction for all brands in their segment, Q&CS takes on the responsibility in “leading the Volvo Group Quality Journey” and to become a “Knowledge Center”. Q&CS act as a bridge function between all the Brands/customers and Engineering, Manufacturing, Purchasing organization regarding quality in order to secure vehicle performance over time.

Role description

We are now looking for an expert on Electromobility, based in Lyon (Male / Female).

The position reports to the Manager of Technical Service Powertrain & LCV Lyon.

Purpose:

Provide technical support on Electromobility issues escalated by the market companies of the Volvo Group, aiming at contributing of issue resolution, to support vehicle uptime.

Responsibilities

• Daily review of the issues escalated, in order to provide a relevant answer in the given lead time (46h average)
• Online diagnosis of the issue: conditions, technical problematic, impacts
• Propose a technical solution to resolve the issue when immediately possible, or a containment action
• When needed, report internally the incident in the dedicated fora and contribute to quality issue working group; criticity of the situation to be assessed.
• You could collaborate with the resolution team and Engineering teams to develop a technical solution as per the defined planning.
• Elaborate technical documentation of the case for the market companies community
• When needed, a field mission could be organized, either for deeper incident diagnostic, or to test a technical solution, that will be subject to a detailed travel report.
• Capitalize and share the knowledge and lessons learnt from the cases
• Knowledge and interest in Data Analytics is a new competence that is required for the job. QCS will make you grow in this area.
• Main interfaces internally: field service engineer & product quality engineer, QCS (quality leaders, data analysts, warranty leaders…), Powertrain Engineering (product owners located in France and Sweden mainly), Aftermarket Technology, Manufacturing (vehicle plants), …
• Main interfaces externally: dealers, customers, drivers, suppliers

Your profile

• solid technical skills on Electromobility (Hardware, software, ...)
• strong analytical competences, basics in data analysis is a plus, ability to use and navigate in various diagnosis tools and data bases
• team player & supportive, committed for results, service and problem resolution oriented
• listening and developing a comprehensive judgment of the situations (could be a mix of technical, commercial, customer perception)
• very good communication skills with the ability to represent the Volvo Group brands at best (when together with the customers, drivers)
• fluent in English