emplois : Palaiseau (91)

We are Planet :

Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionize commerce and payments? Do you want to be working in a progressive organization with the ambition to be the global player in what we do? If you do, then this role could be for you….

Here at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry – the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses – Protel, Hoist, Datatrans, Proximis – to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.

We know that it’s our people that differentiates who we are and what we do…and that is why we are keen to hire world class talent like you

Role overview :

We are looking for our Refund Desk Executive to run our Planet Refund Network lounge. Service provider for these High-end international customers.

We ensure quality of service in all aspects of the customer’s shopping journey and in accordance with the high standards and requirements of our customers.

In a multicultural environment, the Refund Desk Executive welcomes an international VIP clientele, demanding and very upscale. You represent Planet, to deliver professional and comprehensive support to our clients.

It is a full-time position with working hours in the evenings and over the weekends. You will provide a seamless customer experience, your enthusiasm, your ability to listen to the needs of the customer and the immediate solution finder will allow you to thrive in the world of luxury.

What will you do :

- Be the point of contact and welcome and greet our international shoppers at the refund points within French Refund Network.

Process the validation of the customer tax refunds via our onsite solution.

Assist the customer with any questions they have in relation to their tax refund.

· A warm and sincere welcome , which is comprised of smiling, eye contact, a friendly tone of voice, the initial usage of customer’s name;

· Anticipation and fulfillment of each customer’s needs. Being helpful, accommodating and proactive in determining customer for issuing, refunding and approving their tax refund needs before they even express them. At PLANET, this is how we craft unique, memorable and personal experiences that stay with guests for fun and happy refund experiences;

· Build strong relationships and create PLANET’s customers unique tax refund experiences;

· Empowered to create unique, memorable and personal experiences for our customers;

· Resolve any issues that may be present with their tax-free purchases in a courteous and helpful manner;

· Ensure the customer feels informed of the process and feel fully assisted by you at our refund network lounge;

· Be a subject matter expert for the customer on the rules and processes of the tax refund scheme;

· Ensure the maintenance and management of all cash register (cash management);

· Report and escalate system or validation issues to Manager on duty and appropriate team;

· Responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment;

· Protect the privacy and security of our customers, your fellow employees and the company's confidential information and assets.

· Own and immediately resolve customer’s problems;

· Fond farewell using the customer’s name. You need to make sure that each customer leaves feeling that he or she is the most important customer we have;

Who you are

· Min. 2 years working experience in a comparable position (luxury hospitality industry);

· Experience in cash handling and relevant procedures ;

Must Have : Fluency in written and spoken English & French Mandatory plus a third langage among the following : Arabic, Chinese, Korean, Japanese or Portuguese

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

Type d'emploi : CDI

Avantages :

• Horaires flexibles
• Prise en charge du transport quotidien
• Titre-restaurant

Horaires :

• Heures supplémentaires
• Horaires flexibles
• Travail en journée

Capacité à faire le trajet ou à déménager:

• 75006 Paris: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Requis)

Lieu du poste : En présentiel

Date de début prévue : 09/10/2023